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FAQ and Help Centre

Placing Your Order

Can I make a custom gift basket?

Can I order a gift basket if I don't live in Canada?

How far in advance do I need to place my order?

Can I order more than one basket at a time?

Can I add more items to my gift basket?

Can I add a personal message to my order?

Will my gift basket look exactly like the one in the photo?

How secure is your website?

Can I add fruit, cheese, cake and flowers to my order?

How about our company’s promotional material? Can we include them to your baskets?

How long will the gourmet foods in my gift basket stay fresh?

What else do I need to know about placing my order online?

What is your "substitution policy"?

General Inquiries

Why is a recipient phone number required?

My order is a gift; what information is shown on delivery?

I was expecting a delivery, but it hasn't arrived yet.

Are your deliveries made directly to the recipient?

Payment

What forms of payment do you accept?

Why will the website will not accept my payment?

Shipping

Where is your delivery area?

Can I correct the delivery address?

What time of day are deliveries made?

Do you deliver on weekends?

I want to pick up my order instead of having it delivered. Can I do that?

Can I cancel a shipment?

My package was damaged in transit, what do I do?

Do you deliver to hospitals and funeral homes?

Why was my order delivered "late"?

Why wasn't my order delivered directly?

Do you deliver Before or After Hours?

Do you deliver on weekends?

Can you ship to multiple locations?

Can I choose a specific time for delivery?

What time will my order be delivered?

How quickly can my order be delivered?

Can I change or correct an address?

Can I ship a package to a P.O. Box?

What happens if my package needs to be re-delivered?

What if the recipient is not home/unavailable at the time of delivery?

What is the difference between hand-delivery and shipping?

What does "local delivery" mean?

Do you offer international delivery?

Where do you deliver to?

Return Policy

Can I cancel an order?

I received a damaged gift, what should I do?

Can I get a refund?

What is your Return Policy?