Services within Canada

Whether your gift basket needs to get to its destination the same day, next morning, the next evening or in a week or two, we use a suite of delivery services to meet your needs. See details below to learn more about each of our delivery services.

Below are Yorkville’s delivery services available for deliveries traveling within Canada.

Yorkville's Express, Air & Priority Gift Basket Delivery Services

All of Yorkville’s Express, Air & Priority Delivery Services are money-back guaranteed** delivery services.

Yorkville’s Express® Services

Express® Guaranteed* Next Day Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today.

Receive guaranteed delivery in Canada by the end of the next business day.* However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* on the business day specified by Yorkville’s checkout .

When next business day delivery is needed and getting a shipment there by end of day is soon enough, choose our Express service.

Yorkville’s Express 9AM®

Express 9AM® Guaranteed* Delivery by 9 a.m. the next business day. Ordering deadline: 2 pm today.

Delivery guaranteed* from select points in Canada to select points in Canada by 9:00 a.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by 9:00 a.m. on the business day specified by Yorkville’s checkout .

Yorkvilles Express® 10:30AM

Express 10:30AM® Guaranteed* Delivery by 10:30 a.m. the next business day. Ordering deadline: 2 pm today

Delivery guaranteed* from select points in Canada to select points in Canada by 10:30 a.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by 10:30 a.m. on the business day specified by Yorkville’s checkout.

Yorkville’s Express®

Delivery guaranteed* from most points in Canada to most points in Canada by End of Day the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* by End of Day on the business day specified by Yorkville’s checkout.

Yorkville’s Express® Evening

Delivery guaranteed* from most points in Canada to select points in Canada between 5:30 p.m. and 9:00 p.m. the next business day. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Yorkville’s checkout.

Yorkville's Xpresspost®

Guaranteed* Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Yorkville’s checkout.

Yorkville's Priority Air Service®

Guaranteed* Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. However, where it is not possible to effect delivery by the next business day, delivery will be guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Yorkville’s checkout.

*Certain terms, conditions and geographic restrictions apply (including point of origin and destination guarantee restrictions and money-back guarantee restrictions). In most cases, end of day means 5 p.m. for deliveries to Business Locations and 8 p.m. to residential locations.

Yorkville’s Ground® Services

Yorkville’s basic ground services are not money-back guaranteed* delivery services. Yorkville's Expedited Ground, Yorkville’s Ground 9AM, Yorkville’s Ground 10:30AM and Yorkville’s Ground Evening are money-back guaranteed* delivery services. The typical delivery times for ground shipping are shown by Yorkville's checkout.

Yorkville’s Basic Ground® Service

Ground Service® Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 2 pm today. Typical (Not Guaranteed) delivery times are indicated when you checkout. With this alternative, shipments can arrive by the end of one or more business days, depending on your destination.

For less time-sensitive shipments in one or more business days.

If the gift delivery cost (before taxes) is over $100 (per delivery location), this is a FREE service throughout Canada.

In no event is a delivery tendered using Yorkville’s Ground service eligible for a delivery guarantee.

Yorkville’s Ground® 9AM

Delivery guaranteed* from select points in Canada to select non-regional points in Canada by 9:00 a.m. within two or more business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be guaranteed* by 9:00 a.m. on the business day specified by Yorkville’s checkout.

Yorkville’s Ground® 10:30AM

Delivery guaranteed* from select points in Canada to select non-regional points in Canada by 10:30 a.m. within two or more business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be guaranteed* by 10:30 a.m. on the business day specified by Yorkville’s checkout

Yorkville’s Ground® Evening

Delivery guaranteed* from most points in Canada to select points in Canada between 5:30 p.m. and 9:00 p.m. within two to six business days. However, where it is not possible to effect delivery by such guaranteed delivery time, delivery will be
guaranteed* between 5:30 p.m. and 9:00 p.m. on the business day specified by Yorkville’s checkout

Yorkville’s Same Day® Services

Yorkville’s Same Day deliveries are money-back guaranteed* hand delivery services. Yorkville’s Same Day service is provided by a Yorkville’s authorized agent.

Same Day Services® – In City – Greater Toronto Area and Suburbs

When it’s important for a gift delivered to its destination today use our Same Day® Services. We offer a variety of delivery options, whether across the city or to one of the suburbs. * And for greater convenience, we offer same day delivery 7 days a week, 365 days a year (we offer limited delivery on Christmas Day and Boxing Day).*

Same Day In-City - Door to Door Rush

When an urgent gift needs to be delivered across the city today, choose from our suite of Same Day options, available in Toronto and surrounding suburbs including Toronto, Mississauga, Scarborough, Etobicoke, North York, East York, York, Bolton, Brampton, Concord, Downsview, Maple, Markham, Mississauga, Pickering, Rexdale, Richmond Hill, Thornhill, Vaughan, Weston, Woodbridge, Ajax, Whitby, Brooklyn, Oshawa, Courtice, Aurora, Newmarket, Oakville, Burlington, Milton, Gormley, Whitchurch, Stouffville, Schomberg, Nobleton, Kleinberg and King City.

1 Hour® Hand Delivery - Guaranteed*. Available 7 days a week,10 am to 6 pm.
90 Minute® Hand Delivery - Guaranteed*. Available 7 days a week,10 am to 6 pm.
2 Hour® Hand Delivery - Guaranteed*. Available 7 days a week,10 am to 6 pm.
4 Hour® Hand Delivery - Guaranteed*. Available 7 days a week,10 am to 6 pm.

Same Day® Hand Delivery - Guaranteed* to businesses by 5 pm and residences by 8 pm. Ordering deadline: 11 am today. If the gift delivery cost (before taxes) is over $100 (per delivery location), this is a FREE service throughout the GTA delivery zone noted above. However, some far away locations may also be eligible for same day delivery at an additional cost; this is determined by the city and postal code provided upon checkout. For more information, please contact our Customer Service Department by calling 416-613-1646 or email customerservice@yorkvilles.ca.

Next Day® Hand Delivery - Guaranteed* to businesses by 5 pm and residences by 8 pm. Ordering deadline: 11 pm today. If the gift delivery cost (before taxes) is over $100 (per delivery location), this is a FREE service throughout the GTA delivery zone noted above.

Any Day!® Hand Delivery - Guaranteed*.We deliver on the date you picked! Delivery to businesses by 5 pm and residences by 8 pm. Ordering deadline: 11 pm today. Note: Does not include Same Day Delivery Services. If the gift delivery cost (before taxes) is over $100 (per delivery location), this is a FREE service throughout the GTA delivery zone.

Same Day Evening® Hand Delivery - Guaranteed* between 5:30 and 9 pm. When same day delivery is needed, but a recipient won't be home during the daytime, choose our Same Day Evening® Hand Delivered. Ordering deadline: 3 pm today.

Any Day Evening!® Hand Delivery - Guaranteed*.We deliver on the date you picked between 5:30 and 9 pm. Ordering deadline: 11 pm today. Note: Does not include Same Day Delivery Services.

Next Day Morning® Hand Delivery - Guaranteed*Next day delivery by noon. Order must be placed by 4 pm today.

Any Day Morning!® Hand Delivery - Guaranteed*.We deliver on the morning you picked. Ordering deadline: 11 pm today. Note: Does not include Same Day Delivery Services.

Free Pickup at Our Warehouseat 130 Sparks Avenue in Toronto (Allow 2 hours for processing and assembly).

Service Guarantees

If Yorkville’s delivers a gift basket or gift with a service guarantee after the applicable guaranteed delivery time on the applicable guaranteed delivery day, Yorkville’s will, upon request by the Gift Sender, issue the Gift Sender a refund or credit (at Yorkville’s option) in respect of the delivery.

In the event that a gift or gift basket covered by a service guarantee is not delivered in accordance with the applicable service guarantee, Yorkville’s will, at its option, refund or credit a Gift Sender, upon request, an amount equal to the difference between (a) the delivery fees paid by the Gift Sender and (b) the delivery fees that would apply to the delivery service that was actually received.

If Yorkville’s cannot deliver a gift or gift basket with a service guarantee on the applicable guaranteed delivery day, delivery will take place by End of Day on the business day specified by Yorkville’s.

The following limitations apply to guaranteed deliveries:
(i) The delay must not be caused by some event beyond Yorkville’s control, including but not limited to, those items described in “Liability of Yorkville’s – Events Beyond Yorkville’s Control”.
(ii) The delivery must not be left in a “Drop Box” after the posted pickup time; must not require pickup after local cut-off times; and must not be tendered to Yorkville’s after local cut-off times.
(iii) The service guarantee may be suspended, modified or revoked at Yorkville’s sole discretion.
(iv) The service guarantee will not apply to the following deliveries:
a) Deliveries originating from or destined to points deemed by Yorkville’s to be remote, where such points are not serviced directly by Yorkville’s couriers;
b ) Undeliverable or returned deliveries;

For details about the applicable geographic and other service limitations as may be determined by Yorkville’s from time to time, please contact Yorkville’s.

Mandatory retail business closures on holidays:

The Retail Business Holidays Act says retail businesses must be closed on the following nine holidays each year.

New Year’s Day (January 1)
Family Day (the third Monday of February)
Good Friday (the Friday before Easter Sunday – typically in March or April)
Easter Sunday (typically in March or April)
Victoria Day (the last Monday before or on May 24)
Canada Day (July 1 – if July 1 is a Sunday, the mandatory closure moves to the following Monday)
Labour Day (the first Monday in September)
Thanksgiving Day (the second Monday in October)
Christmas Day (December 25)

Although we work 365 days a year, we are prohibited from doing deliveries on statutory holidays. However, we are still in business and you can go ahead and place the order.

Refunds for Yorkville’s Service Guarantees

To obtain a refund or credit where applicable in accordance with Yorkville’s service guarantee(s), Customers should call the telephone number on their invoice or contact customerservice@yorkvilles.com and be ready to provide their Order number. Yorkville’s must receive a request for refund or credit in respect of a delivery to which a delivery service guarantee applies within 14 calendar days after the order was delivered or scheduled to be delivered.

Yorkvilles’s reserves the right, at its sole discretion, to refuse a request for a refund or credit of delivery charges for any delivery, when such request is made by any party other than the payer of the delivery charges.

Yorkville’s Specialized Services

Unless otherwise indicated, the following Yorkville’s Specialized Services may be added to any delivery for an additional charge. Other specialized services may be available upon request.

Hold For Pickup

Where a Gift Recipient is not available to accept a delivery attempt by one of Yorkville’s independent couriers, the delivery will be held at an authorized location for in-person pickup.

Deliveries held for pickup will be held at the authorized location up to five business days. If the Gift Recipient fails to pick up the delivery during this time, the package may returned to Yorkville's at the Customer’s expense.

Administrative Charges

Yorkville’s reserves the right to discontinue, apply new, or modify existing, administrative charges at any time and from time to time. Unless otherwise indicated, any of the following Yorkville’s administrative charges may be applied to any orders placed with Yorkville’s.

Address Correction

An additional charge will be applied per piece where the Receiver’s address is incorrect, incomplete or illegible.

Proof of Delivery

Unless otherwise specified in these Terms and Conditions, Yorkville’s will provide electronic proof of delivery, where available, to Customers or Gift Recipients at no extra charge at www.Yorkvilles.coma or by contacting customerservice@Yorkvilles.com or Yorkville’s (see “Contact Us”).

An additional charge will be applied if a Customer requests, and is provided with, a hard copy proof of delivery.

Delivery Charges

Yorkville’s reserves the right to discontinue, apply new, or modify existing, delivery charges at any time and from time to time.

Unless otherwise indicated, any of the following Yorkville’s delivery charges may be applied to any Yorkville’s delivery.

Beyond Point

An additional charge will be applied where the origin or destination point is deemed by Yorkville’s to be remote or is not serviced directly by Yorkville’s. Please contact Yorkville’s for details.

Redelivery Fees

An additional charge will be applied to any delivery that is required to be redelivered where Yorkville’s, through no fault of its own, was unable to complete delivery on the first attempt. This charge will be applied for each subsequent delivery attempt by Yorkville ’s.

Redirect in Transit

An additional charge will be applied to any delivery requiring a change of delivery address while in transit, requested by either the Customer or the Gift Recipient (if permitted*), with the requester having to pay the additional charge.

Yorkville’s Same Day Deliveries

Unless otherwise indicated, the following Yorkville’s delivery charges may be applied to any Yorkville’s Same Day Delivery.

Order Cancellation

Yorkville’s Same Day orders are considered “dispatched” after being entered into the dispatch system and after a confirmation number has been provided to the Customer. If a Yorkville’s Same Day order is cancelled after being dispatched orders will be charged the full delivery charge, inclusive of all Taxes and Additional Charges.

Redirect in Transit

Yorkville’s Same Day orders are considered “dispatched” after being entered into the dispatch system and after a confirmation number has been provided. If a Yorkville’s Same Day order is redirected after being dispatched:
a. If redirected before pickup, orders will be charged the full delivery charged for the new destination only, inclusive of all Taxes and Additional Charges;
b. If redirected after pickup, orders will be charged the full delivery charge for the first destination, plus the full delivery charge for the new destination, inclusive of all Taxes and Additional Charges.

Undeliverable Packages

In the event that a gift/gift basket is undeliverable, the delivery shall be returned to the Yorkville's and shall be subject to all applicable charges including, but not limited to the Signature Required charge.

For deliveries that cannot be delivered or returned for any reason, title to the delivery(s) will pass to Yorkville’s and such delivery(s) may be disposed of in Yorkville’s sole discretion and at any location:
(i) in the case of deliveries consisting of general articles, where such articles have been in Yorkville’s possession for 20 days or more.
(ii) in the case of deliveries consisting of perishable articles, where such articles have been in Yorkville’s possession for 10 days or more.

Liability of Yorkville’s

Delay

Upon request, Yorkville’s will, at its option, refund or credit a Customer (payer) if a guaranteed delivery is not delivered in accordance with the applicable service guarantee (see “Service Guarantees”).

Yorkville’s is not responsible for the consequences (direct or indirect) of a failure to deliver a delivery by a stipulated time.

Events Beyond Yorkville's Control

Yorkville’s is under no obligation to refund or credit a Customer (Gift Sender) for any delivery charges, or for any loss, damage, delay, non-delivery, misdelivery or failure to perform, caused by events beyond Yorkville’s control, including, but not limited to, any act, default or omission of the gift sender/customer, gift recipient or any party having an interest in the delivery, defects or inherent vice in the delivery, acts of God, perils of the air, weather conditions, mechanical delays, disruptions in air or ground transportation networks, acts of public enemies, public health crises, quarantine, war, strikes or other labour disruptions (of any entity including vendors, suppliers or customers), terrorism, riots or civil commotion, acts of public authorities (including customs or health officials) with actual or apparent authority, customs clearance delays, import/export documentation deficiencies or deliveries requiring extraordinary handling,
documentation or routing.

Claims for Loss or Damage to Deliveries

Yorkville’s will not process any claim for loss of or damage for any delivery unless notice thereof setting out the particulars of the origin, destination, parcel identification number (PIN), date of delivery and the estimated amount claimed in respect of such loss or damage is given to Yorkville’s in writing (by email to customerservice@Yorkville.com) within the time limits set out below, failing which Yorkville’s will have no liability in respect of the delivery.

Yorkville’s may also require supporting documentation in order to assess a claim. Such documentation may include pictures of the damages, estimates for repair, or other records. Failure to submit the necessary supporting documentation (in Yorkville’s sole discretion) may result in the claim being denied.

The right to damages of any kind against Yorkville’s will be extinguished unless Yorkville's is contacted within 5 calendar days of the damage package being received or 10 days from the date on which the delivery should have been delivered, or from the date on which delivery stopped.

Excluding refund requests made in respect of Yorkville’s service guarantees, all claims must be submitted in writing by email to customerservice@Yorkville.com with supporting documentation.

Damage Inspections

Yorkville’s retains the right to inspect any delivery that is the subject of a damage claim. If, at the time the damage claim is submitted, Yorkville’s requests that the customer retain the delivery and packaging for inspection, the Customer shall retain the delivery and packaging for inspection by Yorkville’s for a period of 10 days. Failure to retain the delivery and packaging for inspection may result in the claim being denied.

Special Delivery Rules & Considerations

YORKVILLE'S, TORONTO GOURMET GIFT BASKET DELIVERY SERVICE AND ALCOHOL DELIVERY

The Alcohol and Gaming Commission of Ontario (AGCO) has issued Toronto Gourmet Gift Basket Delivery Service a licence to deliver beer, liquor, wine, and champagne on behalf of Yorkville's.

To be in compliance with these rules, all of our drivers are “Smart-Serve” certified – and we take this seriously! We will ensure that anyone who receives a gift basket from Toronto Gourmet Gift Basket Delivery Service is legally able to receive alcohol. Alcohol purchased should be for the personal consumption of the gift recipient and not for resale. If a gift recipient looks less than 25 years of age, we will require proof of age and a signature certifying that they are of age to purchase/receive alcohol.

Yorkville’s and Toronto Gift Basket Delivery Service will comply with the rules and regulations as set out by the AGCO relating to this Liquor Delivery Service License.

All wine, champagne, beer and liquor baskets sold by Yorkville’s or Toronto Gift Basket Delivery Service with a value over $100 includes a $15 delivery charge. So far example, if the total price paid by a customer for a custom liquor basket before tax is $150, the price is $135 + $15 for deliver for a total of $150.00 plus taxes. The AGCO requires us to charge a minimum delivery charge on all liquor orders.

WHAT IF NO-ONE IS AT HOME FOR THE DELIVERY?

For deliveries to Greater Toronto Area and suburbs - If no one is at home when our drivers attempt delivery, our drivers will call the gift recipient to see where they can safely leave the gift basket. If the driver cannot reach the gift recipient, they will leave a a message (if possible) and the driver will leave the package at a safe place without obtaining a signature. If the gift cannot be left safely and no one can accept the delivery, re-delivery will be necessary. A re-delivery charge may be required at an additional charge (typically $15-$40). We will try to avoid the re-delivery but will not leave a gift in an unsafe place. We will arrange the re-delivery at the earliest possible time - often later in the day or the next day. The re-delivery charge will be charged to your VISA or Mastercard. If you have paid for your order by PayPal, we will not do the re-delivery until we have received the re-delivery fees.

For Deliveries Outside of the Toronto Area - For shipments by common carrier, the courier will not attempt to contact the gift recipient if no one is at home when the gift arrives. Common carriers never call gift recipients. Instead they will leave the package at the front door if they feel it is safe to do so. If they do not feel it is safe to leave it at the front door, they will leave a notice indicating where the gift can be picked up by the gift recipient (e.g. at the post office or a Purolator Drop Box). If the package is not picked up in the following 10 days, if will be returned to Yorkville's. Redelivery may be attempted . A re-delivery charge may be required at an additional charge (typically $15-$40).

SHIPPING FRESH FRUIT, CAKES & BAKED GOODS, FLOWERS, FRESH CHEESE, CHOCOLATE DIPPED STRAWBERRIES & PERISHABLES

Chocolate Dipped Strawberries, Fresh Cheese, Fresh Fruit, ETC are perishable and, therefore, must be shipped quickly.

For this reason, we highly recommend customers request to have Fresh Fruit, Fresh Cheese & Chocolate Dipped Strawberries to be shipped on an express, same day or next day basis only. Same day service is free in the Greater Toronto Area and suburbs -- see above.

If a customer does not choose same-day or rush service for a chocolate dipped fruit order, we will substitute the fresh strawberries with truffles or strawberries made of dark or milk chocolate so they arrive in good condition. During the hot summer months - June to August - we recommend rush or same day service only for Chocolate Dipped Strawberries.

For orders that request fresh cheese, we will substitute non-perishable cheese if the expected delivery times are more than 24 hours or the cheese could good bad.

If a customer requests delivery of fruit, fresh cheese, chocolate dipped strawberries, etc by ground shipping, we cannot guarantee freshness or the quality of these items when they are received and will not refund customers if items have melted or the items are received in less than perfect condition.

OVERWEIGHT, OVERSIZED DELIVERIES

In some cases, some of the items that we ship are oversized or of a weight that is above average. In these cases, additional delivery charges may apply. However, before we apply these additional shipping charges, we will contact you, our customer, to ensure that you are willing to pay the additional shipping charges. If you agree to the overweight/oversized charges, we will apply the charges and ship the package. If you do not agree to the additional shipping charges, we may offer other items which can be shipped or cancel the order.

USA & INTERNATIONAL SHIPPING

We ship to the United States on a regular basis and will charge you for the shipping charges we pay when we ship to the United States.USA

We ship most US orders to arrive via Purolator, USPS, CANPAR or FEDEX in 2-9 business days using ground services. Custom orders to the U.S.will arrive in 3-9 days in most metropolitan areas. Orders are shipped to the USA from Monday-Friday; weekend and holiday deliveries are excluded. Express/Rush Gift Basket Services are available to the USA. Please call us for details.

Alaska & Hawaii

Most items shipped to AK and HI are delivered via Purolator, USPS or FEDEX. Please call 416-837-8811 for details.

APO/FPO/PO Boxes

Please call 416-837-8811 to place an order for APO or FPO addresses; unfortunately, we cannot process these orders online. Rush delivery is not available.

What international countries can I ship to?

We ship all over the world! However, the costs can be very high. If you would like to ship to a country other than Canada or the United States, give us a call and we will give you a cost estimate!

Copyright © 2017 Yorkville